Top 5 Tips To Report Bugs And Issues Effectively
Reporting bugs is all about proper communication with the developer. In case you report bugs with less information chances are more that they come back to you for more information. So better take up the time and add in every detail and report bugs and issues efficiently.
It is true that every bug is different and so the information required for bug reporting can be different. Having right bug reporting tool in place will make bug reporting easy.
Here you will find a general idea which you can make use of when reporting bugs:
Report each of them
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One report, one bug
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Use informed subject lines
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Write properly
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Focus on facts
The foremost agenda about bug reporting is to make sure each bug is reported into the system. Chances are more that you may miss small bugs or the bugs which can for sure arise for a number of reasons. So if you see a bug, make sure you report it even if it is a duplicate one. By using a feedback reporting tool you can easily report a bug to the system. Reporting the same bug more number of times will create multiple instances and so it becomes easy for the developer to resolve it and close it.
When it comes to bug reporting it is important to resolve and close the bug eventually. In case a number of bugs are reported under a single issue chances are more that it will remain open if all the bugs in there are not resolved. So this will lead to split the issue to a number of individual issues. This can lead to misunderstanding and confusion. By reporting bugs individually, each one will be assigned to different people and it will be solved based on the priority.
When we go through the list of bugs it is not easy to identify an issue unless it is properly described. The bug should be described in the subject area. The more descriptive the bug is, the better it will be identified and solved. So when you are reporting the bug using a feedback reporting tool, make sure to enter right description to get noticed.
When it comes to bug tracking, everything has to be communicated in the text form. This means when you are reporting bug using a feedback reporting tool you need to take care to fill in all the necessary information. You must try to enter in clear and complete sentences which gives complete idea of the bug. In case the bug is not clearly reported then chances are more that it can create errors and misunderstandings. If a developer receives such an issue he will send a request back for more information. This will make the bug resolving process long.
It can happen that a number of time we are tempted to report problems which are actually suggestions. Sometimes it can prove to be helpful to the developers but, most of the time not. Developers are left distracting and looking for issues and solutions at wrong direction. So when reporting bug on the feedback reporting tool make sure you only register the facts.
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